Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You'll also need the receipt or proof of purchase. Please note that the customer is responsible for paying the return shipping costs.

A 20% restocking fee will be deducted from all approved refunds, except in cases where the return is due to an error on our part (see "Approved Refund Reasons" below).

To start a return, you can contact us at support@valorya.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@valorya.com.

Approved Refund Reasons

Refunds will be approved without a restocking fee if the issue was on our end, including but not limited to:

  • Item arrived defective or damaged during shipping
  • Item received was expired at the time of delivery
  • Wrong item was shipped (different product than what was ordered)
  • Item was tampered with or opened prior to delivery
  • Order was never delivered and tracking confirms non-delivery

For all other approved returns (e.g., the item was not what you expected, you no longer need the product, etc.), the 20% restocking fee applies.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We may request photographic evidence to process your claim.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Subscriptions

By purchasing a subscription through Valorya, you authorize recurring charges at the selected billing frequency (e.g., monthly) until you cancel. You are solely responsible for managing and canceling your subscription before the next billing date.

Once a subscription order has been processed, it cannot be canceled, modified, or refunded for that billing cycle, regardless of whether the order has shipped. If you wish to cancel future shipments, you must do so before your next scheduled billing date by contacting support@valorya.com.

Valorya is not responsible for charges incurred due to failure to cancel in a timely manner. No refunds will be issued for subscription orders that have already been processed. In rare circumstances, Valorya may offer a partial courtesy credit at its sole discretion, but this is not guaranteed and should not be expected.

Subscription cancellation requests are processed within 3–5 business days. Cancellation requests received after a billing cycle has already been charged will apply to the following cycle.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You'll also need the receipt or proof of purchase. The 20% restocking fee and return shipping costs still apply.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. The 20% restocking fee will be deducted where applicable. Shipping costs are non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@valorya.com.