Shipping policy
Thank you for shopping with Valorya! Below you will find our shipping policy and what to expect when placing an order.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day. You will receive an email confirmation with your tracking number once your order has been shipped.
Shipping Times
Estimated delivery times after your order has been processed and shipped:
- United States: 7–15 business days
- Canada: 10–20 business days
- International: 15–30 business days
Please note that these are estimates and not guaranteed delivery dates. Actual delivery times may vary depending on your location, shipping carrier, customs processing, and other factors outside of our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. Free shipping promotions may be offered from time to time and will be clearly displayed at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 business days after receiving your tracking number for tracking information to update, as carriers may take time to scan and update shipment details.
If your tracking has not updated after 7 business days, please contact us at support@valorya.com and we will look into it for you.
Customs, Duties, and Taxes
For international orders (including Canada), your package may be subject to import duties, taxes, and customs fees imposed by your country's government. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. Valorya has no control over these charges and cannot predict their amount.
If you refuse a shipment due to customs or duty charges, you will be responsible for the original shipping cost and any return shipping fees. A refund will only be issued for the product cost minus any applicable fees.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. Valorya is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping costs to reship the order.
Lost or Missing Packages
If your tracking shows your package as delivered but you have not received it, please check with neighbors, your building's front desk, or your local post office. If you still cannot locate your package, contact us at support@valorya.com within 7 days of the delivery date and we will work with you to resolve the issue.
If your package has not arrived and tracking shows no updates for 30 or more business days, please contact us and we will investigate and determine the best resolution, which may include reshipping your order or issuing a refund at our discretion.
Damaged Packages
If your order arrives damaged, please contact us at support@valorya.com within 48 hours of delivery with photos of the damaged packaging and product. We will evaluate the issue and work to make it right in accordance with our Refund Policy.
Contact Us
For any shipping-related questions or concerns, please contact us at support@valorya.com or call us at +1 (332) 203-6733.